How do I open a Chronopost transport dispute?

If you use our Chronopost transport contract, you've come to the right place.

We process requests within 24 to 48 hours (excluding weekends and public holidays).

Chronopost's response times can be quite long depending on the nature of the dispute (2 months maximum).

You must make a dispute request within one month of the last scan, for a parcel that has been in transit for too long, for a return from sender or for a parcel declared delivered but not present at the warehouse. And within 24 hours of delivery for open parcels or parcels with broken products.

You must make the return request yourself, and not pass on the link to your customers.

Be sure to include your e-mail address, otherwise you won't receive a follow-up e-mail.

Be sure to include the detailed invoice (shipping invoice) requested in the form (we cannot open a dispute without it).

There are two types of compensation: compensation for lost parcels (€21) and compensation for transport labels.

You can open a claim on this platform: https://airtable.com/appXRhhvdy7hwn00G/shrABWvrcNNt7aFRj

What happens next?

Once you've made your claim, you won't receive a confirmation message.
We'll send you an e-mail when we've made the claim, with the subject line “The claim for parcel XT... has been sent”.

* You will receive a new e-mail with the decision of our partner (compensation or not) with the subject “Your request for compensation related to package XT...”.


E-mails are sent from the address “support@baback.co”.

Updated on: 14/11/2024