By default, Baback sends email notifications to customers informing them of the status of their return

If you want to send the notifications yourself, check out our Klaviyo integration

Creating a return request

When a customer requests a return, we send them a summary of their items and a link to their return labels.

Validating the return request

Once the request has been processed by the merchant (refund, exchange or voucher), an email is sent to the customer to notify them.

Vouchers

When a voucher is generated for the customer, it is sent in a separate email.

Approval request

When the return request must be validated in advance by the merchant

Return request validation

When the merchant has authorised the return request.

Updated on: 07/11/2024