Zendesk integration

This feature is part of the “Enterprise” plan. If you would like to have access to it, please do not hesitate to contact us.

If you wish to integrate Zendesk, you must first retrieve the Key APIs

1 - Log in to your Zendesk account.

Log in to your Zendesk account using your login details.

2 - Go to the Zendesk “Settings” page.

Once you are logged in, access the “Settings” page by clicking on the gear icon in the bottom left-hand corner of the screen.

3 - Go to the Zendesk “Administration Center” page.

Then another page will open.

4 - Go to the “API” section of Zendesk.

In the left-hand sidebar, click on the “Applications and integration” drop-down list with the squares icon.

Then scroll down and click on “Zendesk API” under the API section.

5 - Generate your Zendesk API Key

First check that “Access by token” is enabled.

In the “Active API tokens” section, click on the “Add API token” button to generate a new API token.

6 - Once you've generated a new API token, you can copy and paste it for use in your Zendesk integrations.

⚠️ Don't forget to copy this token and set it aside. It will no longer be displayed after you click Save or leave this page.

7 - Log in to your BABACK account.

8 - Go to the BABACK “Settings” page.

Once logged in, access the “Settings” page by clicking on the gear icon in the bottom left-hand corner of the screen.

8 - Activate Zendesk functionality by clicking on the switch button.

Scroll down to the “Integrations” section.

9 - Insert connection parameters

Insert the e-mail address linked to your Zendesk account.

Insert the API key you already copied during generation.

Insert the domain.

For example, if your Zendesk link is “https://baback.zendesk.com” → then the subdomain is “baback”.

![](https://storage.crisp.chat/users/helpdesk/website/b5ed59

Updated on: 14/11/2024